Refund and Returns Policy

Last Updated: December 23, 2025

At GRASSTORE, we are committed to providing a transparent and reliable shopping experience. This policy explains how returns, exchanges, and refunds are handled for orders placed on grasstore.com.

Company Name: Simply Mint Cleaning LLC
Website: grasstore.com
Business Address: 13505 Hull St, Sebring, FL 33875.
Customer Support Email: [email protected]

1. Returns & Refunds Policy

This Returns & Refunds Policy applies to all purchases, including both defective and non-defective items, provided the eligibility conditions outlined below are met.

Return Window : We accept return requests within 30 days from the date of delivery.

Eligible Returns

You may request a return and refund if one or more of the following conditions apply:

• The item arrives damaged or broken upon delivery
• The product received differs significantly in design, size, or material from what was ordered
• An incorrect item was delivered
• The product has material deviations from its description on our website

These conditions ensure that returns are accepted for both defective and non-defective products when the item does not meet reasonable expectations based on the order details.

Ineligible Returns

Return requests will not be approved in the following cases:

• Items that have been worn, washed, altered, or used
• Issues not attributable to a manufacturing defect or fulfillment error by GRASSTORE
• Items missing original tags or packaging
• Minor thread ends or cosmetic imperfections that do not affect the product’s functionality, durability, or overall appearance

Condition of Returned Items : All approved returns must be sent back in their original, unused, unwashed, and unaltered condition, with all original tags and packaging intact.

2. Return Method & Fees

All returns are handled by mail.

A return label is provided free of charge.
There are no restocking fees.
Return shipping is free for approved returns.

Return instructions and the return label will be provided after your return request is approved.

3. How to Request a Return or Exchange

To initiate a return or exchange, please contact [email protected] and include:

• Your order number
• The item(s) you wish to return or exchange
• The reason for the request

Our support team will review your request within 3–7 business days and provide next steps.

Unauthorized returns may be refused.

4. Exchanges

Exchanges are accepted within 30 days of delivery. Exchange availability will be confirmed by our support team before processing.

5. Refund Processing Time

Once your return is approved and processed, refunds are issued to the original payment method within 10 business days. Refund timing may vary depending on your payment provider.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact [email protected] within 7 days of delivery. Depending on the situation, we may offer a replacement, exchange, or full refund.

7. Lost or Stolen Packages (Marked as Delivered)

If a package is marked as delivered but not received, please check with household members, neighbors, or the carrier. Once delivery is confirmed by the carrier, GRASSTORE is not responsible for lost or stolen packages.

8. Third-Party Purchases

This policy applies only to purchases made directly on grasstore.com.
Orders placed through third-party platforms are subject to their respective policies.

9. Policy Updates

GRASSTORE reserves the right to update this policy at any time.
Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding returns or refunds, please contact us at [email protected].